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Care 4 U Wolverhampton Limited Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 16 May 2018

We carried out this announced site inspection on 16 March 2018. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults. Not everyone using Care 4 U Wolverhampton receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

This service was last inspected in August 2015 and was rated as ‘good’ in all domains; Since this inspection the registered office has changed address. However the provider and staff remain the same.

At the time of our inspection, 30 people were supported with their personal care needs by the service. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives were extremely positive about the care provided by the service and said that they felt safe receiving care in their homes. Staff recognised the signs of potential abuse and knew the reporting system to keep people safe. People were placed at the centre of their care and their risks were assessed and reviewed regularly to ensure care remained appropriate to meet their needs. There were sufficient numbers of trained staff who had the appropriate recruitment checks to ensure they were suitable for their role. Staff arrived on time for their visits and the right numbers of staff were available to provide the support people needed. People received their medicines as prescribed by staff who had been assessed as competent to give people’s medicines safely.

People and their relatives were involved in all decisions about how they wanted their care and support needs met. People spoke positively about the professional relationships they had with staff. Staff ensured people consented to the care they received and were aware of how to respect people’s choices and rights. People were supported to have sufficient to eat and drink and were encouraged to have a balanced diet. People were supported to access healthcare services when required.

Everyone said staff went above and beyond what was expected from them. People and their relatives spoke extremely positively about the outstanding care they received and referred to staff and the provider as being extremely kind, caring and friendly. People were placed at the centre of their care and people told us they felt listened to and valued by staff by the staff who supported them. People told us staff always respected their privacy and dignity when providing care and where supported to develop their independence.

People were encouraged to give their feedback and views about the quality of the service they received. Communication systems used to share information about people’s care and support needs were effective. Staff had an excellent understanding of what was important to people and delivered care in a way they wished to receive care. Care records were personalised, regularly reviewed and updated to ensure they were reflective of people’s current needs. There was a system in place to record and investigate concerns and issues were dealt with appropriately.

People said the service was very well run. The provider was passionate about providing person centred care. The leadership within the service was strong and an open and a positive culture was promoted. People were supported by caring committed staff. Staff said they felt valued and were listened to by the provider. Staff were confident in their roles and were aware of their responsibilities and said they had access to suppor

Inspection areas

Safe

Good

Updated 16 May 2018

The service was safe.

People were supported to maintain their safety and staff were aware of the actions they needed to take to keep people safe. Risks to people had been assessed and staff knew how to manage them effectively. People were supported by a consistent staff team who were recruited safely. People were supported to receive their medicines as prescribed. Infection control procedures were followed to reduce the risk of infection.

Effective

Good

Updated 16 May 2018

The service was effective.

People were supported by staff who had the skills and knowledge to meet their care and support needs. Staff received training and on-going support from the registered manager. People�s rights were protected as staff asked for their consent before providing care. People were supported to have sufficient to eat and drink to maintain their health. Staff monitored and responded to people�s health needs when required.

Caring

Outstanding

Updated 16 May 2018

The service was extremely caring.

People constantly praised the staff who supported them and said they were exceptionally kind and caring. People felt listened to and involved in all aspects of their care. Staff and the provider regularly carried out tasks in addition to people�s identified needs. Staff had a detailed knowledge of people�s needs and preferences and treated people with dignity and respect.

Responsive

Good

Updated 16 May 2018

The service was responsive.

The service was responsive to people�s needs. Care records were personalised and accurately documented people�s requirements, likes and dislikes. People were involved in all aspects of their care planning and were supported by staff who understood their needs. Effective communication systems were used to share information. People were encouraged to give their views about the service provided. People knew how to raise concerns and said they would be confident any issues raised would be taken seriously.

Well-led

Outstanding

Updated 16 May 2018

The service was extremely well-led.

There was a positive and open culture within the organisation and everyone said the service was very well- led. The provider actively sought people�s views and strived to deliver the best possible care to people. Staff were proud to work for the service and were very motivated. Everyone said the culture of the service was open and friendly. The provider had quality audit systems in place to check the health and safety of people and there was an emphasis on continually learning and improving the quality of service delivered.