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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 November 2019

About the service

Kumari Care provides domiciliary care to people in their own homes in the Bath, Bristol and South Gloucestershire areas. Kumari Care was providing personal care to 105 people at the time of the inspection.

People’s experience of using this service and what we found

Improvements in the service had been made to ensure systems were operated effectively and actions taken when needed. Care plans had been reviewed to ensure they detailed people’s preferences and gave clear guidance to staff.

People told us they received care and support as outlined and agreed in their care plan. Staff arrived on time and stayed for the correct amount of time. People were supported with their medicines administration and nutritional needs.

Staff were kind, caring and respectful. People felt safe with the service they received. Risk assessments supported people with identified risks in a way that maximised their independence.

People were asked for feedback around the service and care they experienced. This was used to make changes and improve the service.

Recruitment processes had been improved to ensure they were robust and fully completed. Staff were supported through regular supervision, training and an induction.

People supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made a recommendation about developing end of life care plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 24 October 2018).

At the last inspection breaches were identified in Regulation 12; Safe care and treatment, Regulation 19: Fit and proper persons employed and Regulation 17; Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. A recommendation was given in relation to assessing people’s capacity to consent in line with legislation and guidance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. The provider sent us monthly reports under Regulation 17(3) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 to update us on the progress of their actions.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 November 2019

The service was well-led.

Details are in our well-Led findings below.