Pecna Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted a positive culture with clear values and a shared vision. Documents showed that the service had well defined values which were representative of the whole ethos of the service. The provider’s approach encouraged transparency, inclusivity and a focus on delivering quality care. The provider ensured staff understood these values through team meetings and supervisions and supported staff to understand why tasks for actions needed to be completed.

Staff understood the context in which they delivered care and support and embodied the culture and values of their workforce and organisation. The registered manager was visible and hands on within the service and led by example to their staff team.

The provider fostered a culture where staff felt able to raise concerns safely. Documents also showed a clear whistleblowing policy was in place, supporting transparency and enabling staff to speak up without fear

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

The provider had effective procedures in place to promote equality,diversity and inclusion within the workforce and to prevent discrimination. Staff told us they felt their individual needs were respected and supported. Staff told us they were treated fairly and had no concerns about how they were supported or managed. The provider made reasonable adjustments where required and worked to ensure staff were treated fairly

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver high-quality, sustainable care,treatment and support. They always acted on the best information about risk,performance and outcomes, and shared this securely with others when appropriate.

The provider had effective systems and processes to monitor the quality and safety of the service. These helped ensure risks were identified,reviewed and mitigated, enabling people to remain safely in their own homes while receiving good quality care. Governance arrangements were embedded and operated consistently. Audits and quality checks were completed in line with the provider’s procedures, including reviewing care plans and risk assessments when people’s needs changed.

The provider also carried out regular monitoring activities, such as spot checks and telephone assurance calls, to review the quality of care being delivered and gather feedback. This information was used to identify areas for improvement and maintain oversight of people’s experiences.

There was a clear management structure in place. Staff understood their roles,responsibilities and lines of accountability. Management maintained effective oversight of the day‑to‑day running of the service, ensuring safe,person‑centred and well‑coordinated care.

The provider worked collaboratively with external professionals, ensuring coordinated, joined‑up care. Documents showed clear communication with multidisciplinary teams and evidence that needs were reassessed and shared when people moved between services. This supported continuity and helped ensure people received coordinated, safe care across services.

The provider worked with other healthcare professionals and shared information when required to help ensure outcomes were positive for people using the service. Although no formal feedback had been received from external professionals, meeting records showed that the provider engaged effectively with partner organisations and worked collaboratively to support people’s care.

The provider worked collaboratively with external professionals, ensuring coordinated, joined‑up care. Documents showed clear communication with multidisciplinary teams and evidence that needs were reassessed and shared when people moved between services. This supported continuity and helped ensure people received coordinated, safe care across services.

The provider worked with other healthcare professionals and shared information when required to help ensure outcomes were positive for people using the service. Although no formal feedback had been received from external professionals, meeting records showed that the provider engaged effectively with partner organisations and worked collaboratively to support people’s care.