Pecna Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People reported positive experiences of care. Staff were described as kind, respectful and focused on promoting people’s independence. People told us they felt cared for and valued, and relatives described staff as compassionate and understanding.

A relative told us, “[Person’s] carer is perfect, very kind and understands [person’s] needs really well.”

The provider treated people as individuals and ensured care, support and treatment reflected their specific needs and preferences. Care plans detailed what people could do independently and how staff should support them to maintain their skills and independence, including with personal care, mobility, and daily living tasks

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care,treatment and wellbeing.

People were supported to make choices about their care and daily routines. Staff promoted independence by offering encouragement that was positive,supportive and tailored to each person’s individual abilities. People were supported to go out within the community when they wished, helping them maintain social connections and participate in meaningful daily life.

Care plans clearly outlined how people wished to be supported, including their routines,preferences and decision‑making abilities. This helped staff promote choice, control and independence in a way that reflected each person’s needs and wishes, ensuring care was delivered in a personalised and respectful manner

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff used calming strategies to reduce anxiety and minimise stress,which enabled people to feel safe and confident.

Staff were trained in monitoring changes in people’s health, so they could support people effectively if their health declined

The provider supported staff wellbeing, which enabled staff to deliver caring, person‑centred support. Staff described feeling valued and well‑supported by management. The registered manager and leadership team promoted a supportive environment, encouraging staff to raise issues and contributing to a positive culture that strengthened caring practice across the service. A staff member told us” The manager always resolves issues quickly.”