Pecna Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The Provider made sure people were at the centre of their care and support choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans showed a good level of person-centred detail, showing staff had worked with people and their families to ensure their wishes and feelings were recorded. People and those important to them were actively involved with decisions about the care and support which they received. The service ensured people were at the centre of their care and support choices. Any changes in people’s needs were responded to.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service treated people as individuals and made sure people’s care and support met people’s needs and preferences. The service worked well with external agencies and always sought to provide joined-up care and support in collaboration with other agencies.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People's care plans took into account their communication needs including sight, hearing and speech, as well as any sensory needs and whether people required glasses, or hearing aids.

Staff were trained in a range of communication approaches and understood how each person preferred to receive information. They used this knowledge to adapt their communication style, ensuring people were involved in their care and able to make informed decisions.

The provider enabled people to share feedback, or raise complaints about their care, and support. Staff involved people in decisions about their care.

The provider made it easy for people to give feedback, share ideas or raise concerns about their care, which ensured people were involved in decisions about their care needs. People and their relatives understood how to make a complaint and told us they felt comfortable raising concerns. The registered manager responded to issues promptly and worked in partnership with families to plan and review care, consistent with the requirement for joined‑up, responsive support.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to external health professionals to promote and maintain their wellbeing. Staff, when needed could assist people to attend external appointments if needed.

The provider had policies on equality, diversity and inclusion, and staff had completed relevant training. This helped ensure they understood people’s protected characteristics and the importance of delivering fair and equal care.

Relatives told us they were involved in decisions about people’scare, and staff respected their choices and preferences

The provider worked to ensure people experienced fair and equitable outcomes, recognising and responding to any individual needs that could place people at risk of inequality. Documents showed a detailed equality and diversity policy which emphasised staff responsibilities to respect and promote people’s characteristics and individuality.

People were supported to take part in activitiestomaintaintheir independence, and stay active, which improved their health, confidence, and quality of life. Relatives said people had more opportunities and enjoyed a range of activities. Staff respected people’s beliefs, culture, and identity, and made sure everyone felt included and safe to express themselves. The provider’s focus on equality and inclusion helped people receive fair, personalised, and meaningful care.

The provider helped people plan for significant life changes, including end of life, when this was required. The registered manager explained that when people had end of life needs, a separate care plan was created to ensure wishes and needs were met. This demonstrated preparedness to respond sensitively to future needs. At the time of the assessment, no one was receiving end of life care.

Management ensured staff had guidance to support people through transitions and more complex decisions. They were responsive and played an important rolei n involving external professionals in people’s care