Maplebrook Care Home

Date of Assessment: 7 to 9 July 2026. This assessment was carried out to assess if the required improvements had been made following our previous inspection in January 2026. The service is a nursing home providing support to adults of all ages living with mental health needs, dementia, physical disabilities and sensory impairments.

Theproviderwas previously in breach of the legal regulations in relation to safe care and treatment, good governance, and staffing. Improvements were found at this assessment and theproviderwas no longer in breach of these regulations.

People were supported by a staff team who were trained and understood their needs. Staff were aware of risks to people’s health, safety, and wellbeing and followed guidance in people’s care plans to support them safely. There were enough staff to meet people’s needs. Staff followed infection control procedures to protect people from the risk of cross infection. People received their medicines as required.

People’s needs were assessed and reviewed regularly to ensure care met their diverse needs and requirements. Staff worked alongside other professionals to support people’s health and wellbeing. People’s consent was sought before care was provided and their capacity to make specific decisions had been assessed to ensure any decisions made on their behalf were done so lawfully.

The staff team treated people with dignity and kindness. People were supported to make their own decisions, where possible and staff respected their choices. Staff were mindful of supporting and promoting people’s independence and respected people’s privacy.

Care was focused around people’s individual needs and any changes were communicated with the staff team to ensure people’s care remained consistent with their needs. People’s communication needs were considered and any feedback shared was taken seriously. People knew how to complain or raise concerns about their care. People’s wishes for future or end of life care were considered and recorded.

Improvements had been made to the governance and oversight systems, which had driven improvements throughout the home. This had positively impacted the staff culture and staff spoke positively about the support they received from the management team. Staff felt theywere able to speak up about any concerns and learning from incidents and events was shared to ensure any required improvements were made and embedded.

Maplebrook Care Home provides accommodation for a maximum of 81 people, including people living with dementia, mental health conditions and physical disabilities, requiring personal and nursing care. There were 41 people living at the home when we visited.

This assessment was prompted by information we held about the service. Maplebrook Care Home was registered with CQC on 14 April 2023, and this is the first assessment for this service. The overall rating for Maplebrook Care Home is requires improvement. During this assessment we found 3 breaches of the legal regulations relating to safe care and treatment, staffing and governance.

Accidents and incidents were not always documented, escalated and analysed for understanding, support and learning. Staffing levels, staff training and availability of essential equipment were not always adequate to meet people’s need safely. Care records did not always provide information which accurately reflected people’s needs and risks. Care was not always provided promptly to people. Risks associated with people’s needs were not always identified and acted upon. People’s access to resources and experiences was not always equitable or aligned with their individual needs. People did not always have opportunities to raise matters with leaders. Staff meetings were not taking place on a regular basis to support communication and oversight. Governance systems were not always effective at identifying and acting on risks to people’s safety and wellbeing.

We found a clean, presentable and well-maintained home environment. A safeguarding policy was in place, which staff understood, and people were largely treated with kindness and understanding. Our observations found some staff demonstrated a good awareness of people’s individual needs. People and staff knew how to raise concerns and people told us they were happy with their care. Where required, people had Deprivation of Liberty Safeguards (DoLS) in place, and staff were trained in the Mental Capacity Act (MCA) and mostly sought the consent of people when providing them care.