Branston & Heighington Family Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Senior managers failed to carry out the necessary actions following the last fire risk assessment in April 2025.

Local leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Governance systems were appropriate for the size of the service and ensured that risks, performance information and clinical outcomes were monitored and acted on. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

Staff we spoke with said they could speak up and that their voice would be heard.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Senior managers failed to carry out the necessary actions following the last fire risk assessment in April 2025. Whilst the majority of recommendations had been completed there were eight outstanding priority actions, three of which were deemed as high with timescales of completion set at one month from the date of the assessment. We were told these would be included in plans for an extension and upgrade to the building in late 2026. This meant there was a failure to complete the requirements of the assessment.

Local managers had established governance processes that were appropriate for their service. Managers had introduced a recognised electronic knowledge, compliance and workload management tool to support oversight of governance within the practice. Staff could access all required policies and procedures.

We saw managers had undertaken regular audits and had clear responsibilities, roles and systems of accountability.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.