Last updated 1 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection which took place on 12 December 2018. The inspection was unannounced by one hour.

The inspection was carried out by one inspector, one assistant inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we asked the provider to complete a Provider Information Return (PIR). The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at information we had received about the service since it was registered, such as notifications about significant incidents, and information from people who use the service, staff, relatives and other professionals.

During the inspection we spoke with the registered manager, the supervisor, the provider, a senior care assistant and two care staff. We also spoke with 14 people who lived in the service and one relative. We looked at the care planning system including two care plans in detail. We also looked at four recruitment records, training records, medicine administration systems, records of money held on behalf of people living in the home, audits, checks and quality monitoring systems. We looked around the home.