We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 26 and 27 April 2016 and was undertaken by one adult social care inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

We reviewed all information about the service before the inspection. This included all contacts about the home, previous inspection reports and notifications sent to us. A notification is information about important events which the service is required to tell us about by law. We also reviewed the Provider Information Return (PIR). This is a form in which we ask the provider to give us some key information about the service, what the service does well and any improvements they plan to make.

We met most of the people who lived at the service and received feedback from 13 people who told us about their experiences. During the inspection we used different methods to help us understand people’s experiences. These methods included informal observation throughout the inspection. We also spoke with a visitor to ask their views about the service.

We spoke with eight staff, including the registered manager; care staff; ancillary staff and the training co-ordinator. We also met with the provider’s representative during the feedback session about the outcome of the inspection. We received feedback from a community nurse and GP who visited the service regularly. Prior to the inspection we spoke with Devon County Council’s safeguarding team.

We reviewed the care records of three people and a range of other documents, including medicine records, three staff recruitment files and staff training records and records relating to the management of the service.