The Care Quality Commission
  • Dentist
  • Dentist

Harrow Dental Practice

23-27 High Street, Hornchurch, Romford, Essex, RM11 1TP (01708) 479717

Provided and run by:
The Harrow Dental Practice

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 21 July 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation.

Staff provided care and treatment in line with current guidance.

Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.

There was effective leadership and a culture of continuous improvement.

Harrow Dental Practice is in Hornchurch in the East London Borough of Havering and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and onsite car parking including dedicated spaces for disabled people.

The practice had 10 treatment rooms over two floors and a lift was available to access the surgeries on the first floor. At the time of our inspection, there was a total of 36 staff, of which there were 13 dentists, 1 orthodontist, 1 prosthodontist, 6 qualified dental nurses, 3 trainee dental nurses, 5 dental hygienists, 5 receptionists, 1 administrator/care coordinator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 2 dental nurses, 2 receptionists, the administrator and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

13 April 2016

During a routine inspection

We carried out an announced comprehensive inspection on 13 April 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Harrow Dental Practice located in Hornchurch provides NHS and private dental treatment to patients of all ages.

Practice staffing consists of a principal dentist, four associate dentists, five hygienists, five dental nurses, four receptionists, treatment coordinator, deputy practice manager and a practice manager.

One of the associate dentists is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice is open Monday and Thursday 9am to 8pm, Tuesday, Wednesday and Fridays 9am to 5pm and Saturdays 9am to 2pm

The practice facilities include four treatment rooms, reception and waiting area, decontamination room, X-ray room, 2 offices, coordination room and a staff room/kitchen.

26 patients provided feedback about the service. Patients we spoke with and those who completed comment cards were very positive about the care they received about the service. Patients told us that they were happy with the treatment and advice they had received.

Our key findings were:

  • There were systems in place to reduce the risk and spread of infection. Dental instruments were cleaned and sterilised in line with current guidance.
  • There were systems in place to ensure that all equipment was maintained in line with manufacturer’s guidelines.
  • Staff had received safeguarding children and adults training and knew the processes to follow to raise any concerns. The practice had whistleblowing policies and procedure and staff were aware of these and their responsibilities to report any concerns.
  • The practice ensured staff were trained and that they maintained the necessary skills and competence to support the needs of patients.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to handle medical emergencies, and appropriate medicines and life-saving equipment were readily available.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met the needs of patients and waiting times were kept to a minimum.
  • The practice had a procedure for handling and responding to complaints, which were displayed and available to patients.
  • Governance systems were effective and there were a range of policies and procedures in place which underpinned the management of the practice. Clinical and non-clinical audits were carried out to monitor the quality of services.
  • The practice sought feedback from staff and patients about the services they provided and acted on this to improve its services.