Harrow Dental Practice

Updated 4 June 2026

We carried out this announced on-site inspection on 21 July 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation.

Staff provided care and treatment in line with current guidance.

Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.

There was effective leadership and a culture of continuous improvement.

Harrow Dental Practice is in Hornchurch in the East London Borough of Havering and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and onsite car parking including dedicated spaces for disabled people.

The practice had 10 treatment rooms over two floors and a lift was available to access the surgeries on the first floor. At the time of our inspection, there was a total of 36 staff, of which there were 13 dentists, 1 orthodontist, 1 prosthodontist, 6 qualified dental nurses, 3 trainee dental nurses, 5 dental hygienists, 5 receptionists, 1 administrator/care coordinator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 2 dental nurses, 2 receptionists, the administrator and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 4 June 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included,

“All staff are friendly and professional.”

“[The dentist] was very nice, [they] listened to me and my concerns and answered my numerous questions.”

“All staff are so friendly and professional…would highly recommend this practice.”

Patients commented positively about the standards of cleanliness- “waiting area very clean and comfy.”

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

“Seen quickly, everything explained clearly.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

“I felt I was listened to. I felt like I mattered and I felt welcome. All my concerns and worries were taken on board, and everything was explained to me in a way that could understand and take on board.”

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

“Great service. Great teeth hygiene and clean.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.