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We are carrying out a review of quality at Silverleigh. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Outstanding

Updated 13 January 2021

Silverleigh is registered to provide accommodation and nursing and personal care for up to 65 people. The service is intended for older people, who may also have a physical disability, mental health needs or a dementia type illness. The service is in a large detached building located in the market town of Axminster in East Devon. The home is within walking distance of Axminster town centre, local church and post office and benefits from being next to the local GP surgery.

We undertook this inspection following a COVID 19 outbreak at the service, we also received concerns about poor infection prevention and control practices at Silverleigh.

We found the following.

Staff had received infection control training. Most staff were seen using PPE correctly and in accordance with current guidance to minimise risks to people. After a discussion with the registered manager they put in place a more robust monitoring system to ensure all staff were always compliant wearing their PPEs correctly.

Staff were entering the home through the main entrance after putting on a mask and using hand gel. They then put on gloves and aprons. After discussions with the registered manager they changed where staff entered the building and introduced a more effective donning and doffing location. They also made changes regarding staff uniforms/clothing not being worn to and from the service. These changes were made to improve infection prevention and control.

We found the following examples of good practice.

Staff and people were regularly tested in line with the government’s current testing programme. The provider’s infection control policy was up to date with the current Covid 19 guidance.

Staff had received update training on how to keep people safe during the COVID-19 pandemic and had plentiful supplies of personal protective equipment. Systems were in place to ensure safe visiting could take place.

The home was clean with no unpleasant odours. There was a robust cleaning schedule in place and touch points were cleaned using chemicals which are effective against Covid 19.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 January 2021

Further information is in the detailed findings below

Effective

Good

Updated 13 January 2021

Caring

Good

Updated 13 January 2021

Responsive

Outstanding

Updated 13 January 2021

Well-led

Outstanding

Updated 13 January 2021