Archived: Claire's Care

This was the first inspection since the service was registered on 03 April 2014. We told the provider 48 hours before our visit to ensure that relevant people were available to assist us with the inspection

Claire’s Care provides personal care and support to people who live in their own homes. At the time of the inspection Claire’s Care was supporting 47 people. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that people were kept safe because the provider had adequate systems and processes in place to identify risks and where possible to mitigate risks. The provider was in the process of reviewing the recruitment and selection process because they had identified gaps.

People received care which was appropriate to their needs and staff knew them well. People were supported with a range of services which enabled them to continue to live in their own homes safely. People and relatives told us they had been involved in the assessment and planning, of the care and support provided.

We found that care and support staff understood their roles and responsibilities. However the support arrangements that were in place for staff were ‘informal’ were not planned on a regular basis and not always recorded. We spoke to the provider about this and they told us these were in the process of being formalised as the business had grown and the need to strengthen processes had become more apparent.

There were systems in place to assess, monitor and improve the quality of the service provided. During the inspection the provider told us about improvements they were making to ensure the service was strengthened and continued to improve.