Archived: Claire's Care

Updated 14 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This visit took place on 05 August 2015 and was carried out by one inspector. We told the provider 48 hours before our visit to ensure that relevant people were available to assist us with the inspection. Before our inspection we reviewed information we held about the service including statutory notifications relating to the service. Statutory notifications include information about important events which the provider is required to send us.

During the inspection we spoke with the registered manager, who was also the provider. Following the inspection we spoke with six people who used the service, and nine members of staff. We received feedback from health and social care professionals. We viewed four people’s support plans, reviewed four staff files and reviewed other documents associated with the day to day running of the service, including a range of policies and procedures.

Updated 14 September 2015

This was the first inspection since the service was registered on 03 April 2014. We told the provider 48 hours before our visit to ensure that relevant people were available to assist us with the inspection

Claire’s Care provides personal care and support to people who live in their own homes. At the time of the inspection Claire’s Care was supporting 47 people. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that people were kept safe because the provider had adequate systems and processes in place to identify risks and where possible to mitigate risks. The provider was in the process of reviewing the recruitment and selection process because they had identified gaps.

People received care which was appropriate to their needs and staff knew them well. People were supported with a range of services which enabled them to continue to live in their own homes safely. People and relatives told us they had been involved in the assessment and planning, of the care and support provided.

We found that care and support staff understood their roles and responsibilities. However the support arrangements that were in place for staff were ‘informal’ were not planned on a regular basis and not always recorded. We spoke to the provider about this and they told us these were in the process of being formalised as the business had grown and the need to strengthen processes had become more apparent.

There were systems in place to assess, monitor and improve the quality of the service provided. During the inspection the provider told us about improvements they were making to ensure the service was strengthened and continued to improve.