Guiseley Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their loved ones told us they were involved in the assessment of their needs, and in the planning of their care to ensure they received person-centred support. One relative told us, “I was involved when my [name of relative] came into the home and I have been updated and informed since [name of relative] has lived here.” Staff understood people’s individual needs and made sure assessments were up to date and recorded. People’s care needs were reviewed regularly and when required, referrals were made to health professionals such as the district nurse and dietitian for advice and further assessments.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and their loved ones told us making their own personal choices was paramount and people could easily make requests for food that was not on the menu. One relative told us, “[name] eats very well still. There is a wide variety of food options. I am here most days and am welcome to assist, they always offer me food and drink if I want some.” Staff had information about people’s favourite food and how they liked their drinks. People had enough to eat and drink, and they were offered choices in relation to this. Various snacks and drinks were available throughout the service. Staff monitored people’s fluid intake and acted when people were at risk of losing weight.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People and their loved ones told us they could access health care services as required. One relative told us, “They get Doctors involved when required and have always been quick to respond to [name’s] needs. The provider worked well with healthcare professionals. Most care records showed people had been referred to other professionals without delay and this meant people’s care needs could be addressed swiftly and effectively. We did however see that one person had not been referred to the falls team following a succession of falls, this was fedback and actioned on the day of the visit.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, people had been referred to the speech and language team where this was an assessed need, we saw evidence that speech and language plans were being followed as required. There was a process for sharing information if people were admitted to hospital.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were person centred and focused on people's health conditions, the risks and what support they needed. One relative told us, “[name] and I are involved with the care plan, and we have regular meetings.” Appropriate referrals had mostly been made to specialist services when additional health support was identified as being needed. We did see some gaps in meal recording. This was fed back at the end of the visit and appropriate action taken by management.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported in accordance with the Mental Capacity Act and care plans included an assessment and review of people’s capacity and ability to communicate their needs and wishes. There was information and guidance on how people expressed those wishes. We observed staff obtaining consent from those they were supporting in terms of choices and preferences. Staff received training on the Mental Capacity Act and understood their responsibilities regarding MCA, and the importance of people being involved and making their own decisions.