Guiseley Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff demonstrated genuine empathy for the people they care for. People felt they were treated with kindness, compassion and dignity in their day-to-day care and support. People and their relatives told us, “They are a very good, caring team that look after [name].” “The staff are always very cheerful and [name] grins at them when they come in. I have no qualms about [name] being here they are very well looked after by a good team.”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, we saw the provider celebrated people and what they had achieved in their lives. We saw evidence of people’s life stories and staff knew people well, and what their interests and hobbies were.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.Staff were positive in empowering people to be as independent as possible and celebrated this. We observed staff interactions with people, staff listened and empowered people to have control over their lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager and their team anticipated and responded to people’s needs and took steps to ensure preventable discomfort, concern or distress for people. The registered manager said,” “we have one person who receives nursing care, however, does not reside on the nursing floor as they are better suited to being on the residential floor, this has not impacted on their assessed nursing need and showed a holistic approach to the care and support being given.”

The provider did not always acknowledge staffs’ contribution to the team and promote the wellbeing of their staff. They did not always support staff and make them feel valued and empowered. We received mixed feedback from staff members regarding the support they received with some staff members feeling very supported in their role and other stating that they feel undervalued and demoralised. One staff member told us “I think fairness for staff is not always carried out professionally. I think when we require support and are not in work management are not helpful in understanding certain situations. I think staff culture at work needs to improve, staff need to feel more supported and celebrated and thanked for their continuous hard work here at Guiseley Manor.”