CCS Home Care Services (Hillingdon)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives said that staff supported and encouraged them to maintain as much independence as possible in relation to their daily lives. A relative explained when their family member was undergoing physiotherapy the staff would ensure they had support, if needed, when walking to improve their mobility. Another relative told us staff encouraged their family member to mobilise safely and eat their meals at the table, so they were not in a chair all day.

People’s care plans identified what aspects of their care people could undertake themselves and where they needed support from staff. The care plans included objectives in relation to their support needs which identified the optimum level of independence, choice and control of the person’s day to day life. These objectives were reviewed during the regular care plan reviews

Care plans identified if a person required help from staff to make their meals and what level of support was required so the person could be involved in the process. Staff also supported people with contacting medical professionals and making appointments to help them remain as independent and healthy as possible.

A staff member explained that people’s care plans included information on specific choices and preferences the person had in relation to how their care was provided. The staff member said, “[Care plans have] clear requests, for example knock before opening the front door with the keys from the safe, to make them aware that someone is coming into the property. Or making sure that all appliances are turned or unplugged before leaving the property. All in accordance with the person and family requests.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.