The Care Quality Commission
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CCS Home Care Services (Hillingdon)

Overall: Good read more about inspection ratings

Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW (01628) 902478

Provided and run by:
CCS Homecare Services Ltd

All Inspections

During an assessment under our new approach

Date of assessment: 16 February 2026

CCS Home Care (Hillingdon) is a care at home service. It provides personal care to people living in their own homes. The provider supported people with long term care services and bridging and reablement services. Bridging and reablement services support people with transitioning from hospital to home. The support was usually provided for 6 to 8 weeks with involvement of health and social care professionals to identify support needs.

At the time of our assessment, 336 people were receiving support with personal care through the long-term care and reablement service.

The service is registered to provide support for adults, dementia, learning disabilities, mental health, physical disabilities and sensory impairment.

This assessment has been carried out to follow up on the breaches identified during the assessment on 20 May 2024. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate they were meeting the principles of right support, right care, right culture.

Risk assessments had been completed in relation to people’s health and wellbeing which provided staff with guidance on how to provide safe and appropriate care. Staff received training on the administration of medicines and their competency was assessed. Staff had regular supervision and team meetings with their line managers. The provider had processes for the investigation of incidents, accidents, complaints and safeguarding concerns with lessons learned shared with staff. The provider had a robust recruitment procedure. The provider assessed people’s ability of make informed decisions about their care and provided appropriate support.

During an assessment under our new approach

CCS Home Care Services (Hillingdon) is a care agency providing personal care and support to people in their own homes. The agency is registered to provide care to younger adults, adults and older people. At the time of the inspection, only adults were using the service. The agency cared for people with a learning disability, people with physical disabilities, people with mental health needs and older adults. A total of 197 people were using the service at the time of our assessment.

The assessment started on 3 June 2024 and ended on 18 June 2024. We visited the provider’s office on the 5 and 6 June 2024. We carried out telephone interviews with people receiving support, relatives, and staff on the 17 and 18 June 2024.

This service was registered with us on 4 April 2023, and this is the first inspection. At this assessment we identified breaches of Regulation in relation to learning lessons from incidents, managing risks, effective staffing, governance and learning and improvement.

People’s care needs were assessed before their care package started and were regularly reviewed. Care plans and risk assessments were reviewed but were not always updated with actions to reduce risk following incidents and accidents, safeguarding and complaints. Risk assessments had not always been developed for identified risks. The provider did not have a robust system to ensure records of visits reflected the agreed times. People’s care plans were not always up to date. The quality assurance process were not always robust enough to identify the issues found at the assessment. There were processes in place for the management of infection. Medicines were managed in a safe manner and people received their medicines as prescribed. People’s capacity to consent to their care was assessed. People felt their care workers were kind, caring and treated them with respect. Information was provided in a range of formats to meet the person’s communication needs.