Caring Connections - Warrington

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment this key question was unrated. This is the first rated assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The management team and staff had a clear understanding of equality, diversity and human rights and social issues related to local communities. They worked alongside other social enterprises and charities within the community.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The management team and staff had a clear understanding of equality, diversity and human rights and social issues related to local communities. They worked alongside other social enterprises and charities within the community.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff told us that since the changes in senior management they were having regular staff meetings and supervision. One staff member told us the manager has had “One to one sessions with all staff to introduce herself and level her expectations of their roles.” Staff explained that they felt free to raise any concerns and were confident that their concerns would be acted upon. Another staff commented “The door is always open with the office staff. (The manager) is always in touch checking if things are ok."

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Policies, procedures and training were in place to promote a fair and equitable workplace free from bullying and harassment.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Following reviews of the service by the local authority monitoring team and an independent review commissioned by the provider, changes had been made to the management team who had a clear line of accountability. In addition, an on-going improvement action plan was in place to further improve the service. Managers understood their regulatory duties in reporting specific circumstances to CQC and other relevant authorities. Staff told us changes had been positive, and they had clear direction and understanding of their roles.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The service worked with local health and care agencies to promote the best outcomes for both individuals and the local community.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. The service is part of a wider network as a registered charity that supports local communities and networks. Staff told us they were encouraged to access resources and training to develop their knowledge and skills.