Caring Connections - Warrington

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment this key question was unrated. This is the first rated assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Family members told us they were involved in the planning and monitoring of their relatives’ care and support. One family member told us they worked with the staff to support and to make sure their relative is not in pain when care is being delivered. Other family members told us that staff also considered their health and wellbeing, they gave examples of times when staff had supported them as carers.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Where required, people’s assessed needs and care plans contained information around specific needs. Where professional advice had been given by other health and social care professionals, this advice was included in people’s care plans for staff to follow.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Records showed that relevant information was shared with staff, family members and other agencies regarding any changes to people’s needs and wishes. One family member told us they were involved in their relative’s care decisions and had regular conversations with staff around monitoring their relative’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Family members told us that staff worked with them in maintaining their family members health needs. One family member explained how staff support them with ‘dropping off’ items to the GP surgery that they were unable to do. A member of staff explained how they supported a person who wanted to improve their mobility and the actions they had taken to enable them to do this. Another family member told us, “The actual service is very satisfactory. The care is more than adequate, and the socialising aspect is infectious, setting you up for a good day."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and the expectations of people themselves. Monitoring systems were in place to review people’s needs and wishes. One person explained that they regularly contacted staff to discuss and make changes to their care plan and delivery. They told us “I have had the choice in how my care is done."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Records showed that people’s consent, or the consent of an appropriate person legally on their behalf was obtained and recorded as part of their care planning. Family members told us that staff always gained consent prior to carrying out any care and support. Comments included, “They do what (relative) wants them to do, they always ask her."