Caring Connections - Warrington

Updated 14 June 2024

Date of Assessment; 15 April to 29 April 2025. The service is a domiciliary care agency delivering care and support to people living in their own homes. At the time of this assessment 68 people were receiving a service from Caring Connections (Warrington). In the months prior to this assessment the provider had made changes to their management team and had an action plan to further develop the service. These changes had included improvements to the management of people’s medicines; staff recruitment; safeguarding procedures and the overall governance of the service. These areas had been identified as requiring improvement during the first assessment of the service (report published 15 May 2024). At the time of that assessment, no rating was given however, breaches were identified. During this rated assessment we found that the service had made improvements and was no longer in breach of legal regulations.

Updated 14 June 2024

People and their family members spoke positively about the service delivered by Caring Connections (Warrington). They told us they felt safe, and that staff treated them with respect, maintaining their dignity. People’s comments included, “They have been brilliant”; “They are like family” and “The office staff are very good, they will move calls to accommodate any appointments when needed. They are very helpful.” People told us their choices were respected. People and their family members knew who to speak to if they had any concerns.