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Wingates Residential Home Good

Inspection Summary

Overall summary & rating


Updated 20 November 2019

About the service

Wingates Residential Home provides accommodation for 36 people, all in single rooms. The home is situated on a main road in the Westhoughton area of Bolton. It is on a bus route to the town centre, and is close to the motorway network. There is a car park, a garden, and a patio area. On the day of the inspection there were 35 people living at the home permanently and one person on a respite break.

People’s experience of using this service and what we found

A number of audits were undertaken but these were completed inconsistently. We have made a recommendation about how the service implements a consistent programme of audits.

The service had systems to follow to keep people safe and staff had appropriate training. Health and safety checks and required certificates were complete and up to date. The service documented general and individual risk assessments, which were reviewed regularly. The home was clean and fresh and infection control measures were followed. Medicines were managed safely at the service.

Staff were recruited safely and staffing levels were sufficient to meet people’s needs. There was an on-going training programme to ensure staff skills remained current.

The environment had been improved with new furnishings, flooring and there was an on-going improvement plan.

Care files included a comprehensive assessment and a range of health and personal information. These were inconsistently completed, which was being addressed by the registered manager. People’s oral health needs were addressed.

People’s oral health and nutritional needs were assessed and any issues addressed. The dining experience was pleasant, relaxed and friendly. The registered manager was in the process of changing the menus as requested by people who used the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were trained in equality and diversity and people told us they were treated well. We saw that people were well presented and were laughing and chatting throughout the day. Staff respected people’s dignity and privacy when offering support and care throughout the day.

People told us they were given choices and their preferences were recorded in the care files. People’s religious, spiritual and cultural beliefs were documented appropriately and supported by staff at the home. People’s wishes for when they were nearing the end of their lives were recorded within the care files.

Various activities were on offer at the home. Complaints had been addressed appropriately and we saw a number of compliments.

The registered manager was clear about leading by example and working with the staff to help improve delivery of care. Staff members felt the new registered manager was supportive and helpful. Residents’ and relatives’ meetings were held regularly and were well attended.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 11 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 November 2019

The service remained safe.

Details are in our safe findings below.



Updated 20 November 2019

The service was effective.

Details are in our effective findings below.



Updated 20 November 2019

The service remained caring.

Details are in our caring findings below.



Updated 20 November 2019

The service remained responsive.

Details are in our responsive findings below.



Updated 20 November 2019

The service remained well-led.

Details are in our well-led findings below.