- Care home
Wingates Residential Home
Report from 13 August 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 10 September to 6 October 2025. The service is a residential care home, providing support to older people and younger adults. This assessment was undertaken due to the age of the previous rating, as it was approaching 6 years since we last inspected.
At this assessment the provider was in breach of 6 legal regulations. These where in relation to person-centred care, seeking consent and adhering to the Mental Capacity Act 2015, management of medicines, management of people’s modified dietary needs, ensuring premises and equipment were safe, governance processes, staff training and support.
Some care plans viewed contained a lack of person-centred information, insufficient details about people’s needs and how to meet these, as well as contradictory information about their abilities and care needs. Care records did not always contain signed consent forms to ensure people were consenting to their care and support. Where people lacked capacity to consent, the best interest process was not being used to support decision making. Medicines were not always managed safely, and where people required a modified diet, we were not assured these were being provided in line with assessed needs, which increased the risk of people choking or aspirating. Required checks to ensure equipment and the environment were safe had not all been completed fully or in line with guidance. The provider’s audit and governance processes were not robust. Audits had not identified the issues we found on assessment, and where they had identified shortfalls, actions had not been taken timely. Staff had not been provided with sufficient training and support to ensure they could carry out their roles safely and effectively. Completion rates for all training sessions were very low. Staff supervision had only commenced in May 2025, when the current manager commenced employment.
Resident meetings had been recently introduced to involve people in the running of the home and capture their views. The current manager and assistant manager were open and honest throughout the assessment process. They acknowledged current shortfalls in practice, which they said had been inherited when they commenced their roles. They took action during the assessment process and afterwards to make improvements and mitigate risks.
People's experience of this service
People told us they felt safe living at the home, with staff attending to their needs as and when required. One relative told us, “You cannot beat the carers here they are so lovely, so caring and so friendly. [Relative] has a buzzer in her room if she needs to call them which makes me feel that she is safe here, she has 24/7 support and care at all times.” A person stated, “I do not have one single issue with the care home I have no worries at all. The carers are very helpful and will ask if I am okay too.”
People and relatives told us there were enough staff to meet needs, though sometimes there was a bit of a wait at night. Comments included, “I think they do have enough staff here, it’s always clean and tidy” and “I think there probably is enough staff about but sometimes you have to wait for someone to take you to bed.”
People were encouraged to make choices and complete as much for themselves as possible, to help maintain their independence. People told us they received support with their personal hygiene and care needs, and that this was done with dignity and respect. Comments included, “The ladies [care staff] are very good, they look after us well. They get me up and dressed and showered” and “I feel looked after well here. I choose my own clothes and get up and go to bed when I want.”
People and relatives knew the manager and commented on noticing changes being made since they had been in post. One relative told us, “The change in management has improved the atmosphere here, everyone seems happier.”
People and relatives told us they would recommend the home to others, due to being happy with the care. One relative said, “They really do look after [relative] here, she considers it her home. I recommended this home to another relative, who has also moved in.”