Wingates Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives told us they were happy with the care provided. People confirmed they were able to make choices and were involved in day-to-day decisions. One person told us, “I’m looked after well here. I get myself up, dressed and shaved and give myself a shower when I want one. I choose my own clothes and get up and go to bed when I want.” Another person stated, “I like to shower twice a day. I get myself up and dressed. I like to go out and do some shopping for myself too. Any problems I speak to the staff.”

A relative told us about how the staff helped them celebrate a special occasion, by supporting their family member to attend an event. They had not expected this to be able to happen, so were very pleased, especially as their relative rarely accessed the community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.