Securecare (UK) Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs regularly and their preferences were included as part of the care planning reviews. A person told us, “I can make my own choices with what I would like to do.” A staff member commented, “We always involve them in decisions and preferences about their care and support.”

A pre-assessment of people’s needs was carried out to determine if the service could support people’s needs safely and effectively through capturing key information on support needs and people’s preferences. People’s choices and preferences were included as part of assessments.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with good practice and standards.

People received evidence-based care and treatment. The care manager told us people's care was based around what was important to people and according to their preferences to ensure evidence-based care and treatment could be delivered.

Care plans included the support people required with care and treatment and people’s likes and dislikes. Feedback was sought from people, relatives and staff to ensure evidence-based care and treatment was delivered.

The provider worked well across teams and services to support people.

Daily notes were completed after care was delivered to people, which included tasks completed and wellbeing of people to ensure continuity of care.

Staff told us they worked well with each other and external services and were supported by management. A staff member told us, “We work as a good team. Everyone works together well.”

Staff took part in regular supervisions with the management team to discuss their work and the service. Staff told us they could contact the care manager whenever they needed. They said they felt safe lone working because there were systems to alert their manager to any concerns. Lone working assessments had been completed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff told us that people were always supported to live healthier lives. This included encouraging people to eat well and promoting independence.

The management team discussed people’s health and support needs with them and their families. They included information for staff about how to meet these needs within care plans. Staff monitored people’s health and wellbeing. Staff ensured people had access to drinks in accordance to care plans and helped people to prepare meals of their choice.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

Staff recorded the care they provided in daily notes, which included any concerns with the person’s wellbeing. Staff told us should there be any concerns then this would be shared with the care manager and people’s families. The registered manager audited records to make sure care plans were followed and care was monitored.

Spot checks were also completed to monitor and improve outcomes.

The management team regularly contacted people and relatives to ask them if they were happy with their care and if they wanted any changes.

The provider told people about their rights around consent and respected these when delivering person-centred care.

Mental Capacity Assessments had been completed to check if people had capacity to make certain decisions. Copies of legal power of attorney was also kept to ensure people’s legal rights were protected.

Staff told us they would always request people’s consent where possible before doing any tasks. A staff member told us, “I get their [people] consent before doing anything.” A person told us, “They come in and ask for consent and let me know what they will be doing like preparing my meals.”