Securecare (UK) Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff treated people with kindness and respect. A person told us, “They are caring and kind to me. I have a good relationship with them. I get along with everyone.”

People’s privacy and dignity was respected. Staff told us care and support were provided in private to ensure people’s dignity was respected. A staff member told us, “I respect privacy and dignity like I knock on doors before coming in and give them privacy when required so their dignity is respected.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service involved people in the care planning process. Care plans included people’s ethnicity and that staff should provide care with respect and dignity ensuring no discrimination based on protected characteristics.

Staff were knowledgeable about people’s individual needs and how to meet them. Care plans included people’s life stories and backgrounds, which meant staff were able to get to know people well and talked about their interests with them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included information about what people were able to do for themselves. This helped develop their independence. A staff member commented, “I promote independence like when I try to encourage them to do things by themselves, but I am on hand if need to provide support.” A person commented, “I am very independent and they respect my choices, privacy and dignity.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff, people using the service and relatives could contact the registered manager if needed anytime in an emergency. Contact details were available should people require emergency out of hours support. Daily notes were being completed to ensure staff on duty could monitor and respond to people’s changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff received ongoing training to help in their development to provide safe and effective care to people. Staff told us they were supported, and morale was good. A staff member told us, “[Care manager] is very good and polite. She supports and helps me when I need it.”

Staff knew who they were accountable to and understood their roles and responsibilities in ensuring people’s needs were met. They had access to a range of policies and procedures to guide them in their roles and to ensure people were cared for safely.