Holistic Healthcare Leeds Also known as T/A Holistic Healthcare Cambridge Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. One relative told us, “The care plan was discussed in detail with us.” A staff member told us, “I am made aware of people’s assessed needs through their care plans and initial assessments. Updates are communicated through handovers, team meetings, and written records, which ensures I have the most up to date information to provide safe and effective care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager told us, “We see teamwork as the foundation of good care. We hold regular team meetings, handovers, and staff supervisions to ensure everyone is kept informed and supported. We also maintain strong links with other professionals such as GPs, District Nurses, Occupational Therapists, and Social Workers. This joined-up approach helps us deliver holistic care and ensures that people’s wider health and wellbeing needs are met.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. A relative told us, “Staff encourage [name] to offer choices of clothes and whether to go to bed or up and what to eat.“

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and their families had opportunities to feed back any concerns or compliments. A relative told us, “I have no complaints whatsoever.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. When people receive care and treatment in their own homes an application must be made to the Court of Protection for them to authorise people to be deprived of their liberty.

The provider had systems in place to ensure the service was working within the principles of The Mental Capacity Act. Staff had received training in this area.

People told us their consent was asked before delivering any care. One person said, “The staff ask me before doing anything.” A staff member told us, “I support people to give consent by explaining care and treatment clearly in a way they can understand, giving them time to ask questions and make decisions. I always respect their choices and involve them in planning their care. I understand that under the Mental Capacity Act, if someone lacks the capacity to make a decision, we must act in their best interests, consult with family or advocates, and follow legal and organisational guidance to ensure their rights and well-being are protected.”