Synergy Dental Clinic Leyland

We undertook a follow-up, off-site inspection on 30 September 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced, on-site inspection of Synergy Dental Clinic Leyland on 4 June 2025. We had found the registered provider was not providing well-led care and was in breach of regulation 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had systems to manage risks.

Overall, there was effective leadership and a culture of continuous improvement.

Synergy Dental Clinic Leyland is part of Synergy Dental, a dental group provider. The practice is in Leyland in Lancashire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces were available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, the dental team consisted of 2 dentists, 1 dental therapist, 2 dental nurses (including 1 trainee), 1 treatment coordinator and the practice manager. During the inspection we spoke with 1 dentist and the practice manager. The practice’s Area Manager and the group’s Operations Manager was also at the inspection, supporting the team.

We carried out this announced, on-site inspection on 4 June 2025.

We found the practice had not met all regulations.

Improvements were needed to ensure all important information is recorded consistently within dental care records.

The provider had systems in place to help manage risks to patients and staff. However, we identified shortcomings in how risks, particularly those related to fire safety, were managed.

Recruitment procedures were in line with current legislation. However, improvements were needed to ensure that staff training was consistently up-to-date and reviewed at the required intervals.

Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Synergy Dental Clinic Leyland is part of Synergy Dental, a dental group provider. The practice is in Leyland in Lancashire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces were available near the practice.

The practice had 2 treatment rooms.At the time of our inspection, the dental team consisted of 2 dentists, 1 dental therapist, 3 dental nurses (including 1 trainee), 1 treatment coordinator, 2 receptionists and the practice manager.

During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. 2 of the groups’ area managers were also at the inspection, supporting the team.

Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. We received 7 responses, which were considered as part of the inspection.

The provider was not complying with Regulation 17 Good Governance. Full details of the regulation the provider was not meeting are within the inspection findings below.

We have asked the provider for an action plan in response to the concerns found at this inspection.