- Dentist
Synergy Dental Clinic Leyland
Assessment report published 17 June 2025
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 4 June 2025.
We found the practice had not met all regulations.
Improvements were needed to ensure all important information is recorded consistently within dental care records.
The provider had systems in place to help manage risks to patients and staff. However, we identified shortcomings in how risks, particularly those related to fire safety, were managed.
Recruitment procedures were in line with current legislation. However, improvements were needed to ensure that staff training was consistently up-to-date and reviewed at the required intervals.
Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Synergy Dental Clinic Leyland is part of Synergy Dental, a dental group provider. The practice is in Leyland in Lancashire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available near the practice.
The practice had 2 treatment rooms.At the time of our inspection, the dental team consisted of 2 dentists, 1 dental therapist, 3 dental nurses (including 1 trainee), 1 treatment coordinator, 2 receptionists and the practice manager.
During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. 2 of the groups’ area managers were also at the inspection, supporting the team.
Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. We received 7 responses, which were considered as part of the inspection.
The provider was not complying with Regulation 17 Good Governance. Full details of the regulation the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
We reviewed online patient feedback. Patients expressed high levels of satisfaction with the treatment they received. Comments included:” Saw me on time, very friendly and professional”, “Great place to go for your Dental treatment. I would recommend. Staff - 10/10 Especially Reception, Lovely smiling all put you at ease as soon as you walk in. All polite friendly professional and very welcoming. Equipment is the latest technology. Communication fabulous, telephone, text, email or directly. Easy to find, Parking opposite if you’re lucky like me for up to 1hr. Or in nearby streets and car parks. Clean and Professional environment. Thank you for looking after me. Looking forward to seeing you again soon.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.