Some of the people we saw were not able to voice their opinions of the service but we did speak to some of their relatives and have included their views.
People were satisfied that they had been able to visit the home before they moved in to see what facilities it offered. One person told us:
'We came to view the home before mum came here'.
Overall people told us they were happy with the service being provided by the home. Comments included:
'I have been here since last August. I am adjusting to living here. I enjoy doing my word search'.
'They do look after my mum well'
'See they look after all so well here.'
'The majority do their job properly and are pleasant.'
People's opinions of the activities available varied. One relative told us she thought people must get bored as there was little for them to do during the day. She was a regular visitor and saw little going on.
One person told us they liked doing puzzles and another said they liked watching Jeremy Kyle on television.
People told us they were offered choices at meal times and that they could choose where they ate their meals. One person was seen eating in the lounge. They told us this was their choice. People were generally satisfied with the meals served to them. Comments received included:
'Food is good she eats o.k.'
'I like the food'.
The satisfaction surveys at the home included comments about the meals these included:
'More tea. At first it was difficult to get food my relative liked but as he has settled, and the menu changed which now includes home-made cakes and trifles, my relative likes it better.'
'Nutrition is adequate but improving and I appreciate the efforts being made.'
'Choice of meals is adequate but improving.'
People were satisfied with the environment and thought it was clean and comfortable. One visitor commented 'laundry is very good she never wears the same clothes' twice.' The home's satisfaction surveys included the following comments:
'First class housekeeping team. Well Done.'
'Cleanliness is very good.'
'Occasionally I get a bit worried the commode seats are not being cleaned.'
People had varying opinions about the staffing levels in the home. Some people saying levels were fine other comments included:
'Not enough staff up here.'
'O.K. with 4 with 3 impossible.'
'Staff turnover can mean they lose some really good carers.'
We received some very positive comments about the care workers and nurses including:
'Carers are wonderful.'
'Good staff up here.'
'The staff are very kind to me here. I like every one of them'.
People told us they had no difficulties in approaching the manager if they wanted to raise any issues. They were confident she would address any issues.