1 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 24 February 2021 and was announced.
1 April 2021
Oakview Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Oakview care home accommodates 72 people in one building across four separate units, each of which have separate adapted facilities. Two of the units specialises in providing care and nursing care to people living with dementia.
At the last inspection, the service was rated Good. At this inspection we found the service remained good.
People told us they received safe care, relatives who we spoke with told us staff were trained to support their family members in a way which kept them safe. Staff demonstrated good knowledge in how they were to protect people from harm. We found staff understood and recognised the signs of abuse and knew how to report this. The registered manager had identified potential risks to people and had put plans in place to support staff to reduce the risk to people without taking away people’s right to make decisions about their care. People and relatives told us the registered manager ensured there were enough staff to support their care needs. People were supported with their medicines in a safe way. Staff followed appropriate guidelines to reduce the risk of infection. Accidents and incidents were investigated and action taken to reduce the risk of further harm.
People received care and support which met their needs and preferences and was in line with their consent and agreement, and staff understood the importance of this. Staff received regular training which was relevant to the people they cared for. We found people were supported to eat a healthy diet which was tailored to their individual preferences. Staff worked with external healthcare professionals and where necessary followed their guidance and advice about how to support the person in the right way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People’s views and decisions they had made about their care were listened to and staff acted upon these in a dignified and respectful way. Staff worked as a team to ensure people were supported with respect and their dignity maintained. Relatives felt the staff team treated their family members in a kind and friendly way, which was done so respectfully. People benefitted from the staff using different approaches and communication equipment to support them to make choices and be involved in their care decisions as much as possible.
People were involved in the planning and ongoing reviews of their care. People were supported to maintain their hobbies and interests. Staff recognised if people’s healthcare needs changed, and responded to these in a timely way. The registered manager had provided people with information around how to raise a complaint should they need to. People and relatives we spoke with knew who they could speak with to raise any concerns. People and relatives felt listened to where they had raised a concern. The registered manager had received some complaints and had taken action to address these and share the learning with the staff team to improve practice. People and their families were supported by staff that were compassionate and knowledgeable to meet their end of life needs.
People and their relatives felt involved in the way the service was run. They felt they had the opportunity to share their views and discuss aspects of the service. Staff felt supported by the registered manager to carry out their roles and responsibilities effectively, through training and daily contact. Staff felt involved in the service and felt able to influence their ideas in the way in which the service was run. People, relatives and staff felt the registered manager was approachable and listened to them. We found checks the registered manager completed on the service focused upon the experiences of people.
Further information is in the detailed findings below.