14 June 2016
During a routine inspection
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were enough suitably trained staff to keep people safe. They had received training to ensure they understood their responsibilities to report any observed or suspected abuse.
Detailed risk assessments and management plans were in place to manage the identified risks. Staff were knowledgeable about the risks associated with peoples care and support. Medicines were managed safely so people received their medication as prescribed.
New staff received an induction and recruitment checks were carried out prior to staff starting work at the home to make sure they were suitable for employment.
Staff understood their responsibilities under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS) to ensure people were looked after in a way that did not inappropriately restrict their freedom.
The home had a friendly and relaxed atmosphere. Staff told us they enjoyed working there. We saw staff were patient, responsive to people's needs and had good knowledge of how they preferred their support to be provided. Staff respected and understood people's need for privacy and promoted their independence.
People chose to take part in daily activities in the home and their local community.
People were involved in menu planning and their nutritional needs were met.
People were supported to maintain their health and well-being and the staff maintained relationships with health professionals.
People and their relatives knew how to make a complaint. A system was in place to manage complaints received about the service.
Staff had a good understanding of their responsibilities and staff felt supported by the provider's management team.
Effective systems to monitor the quality of the service and make any necessary improvements were in place. The views of people, their relatives and the staff were sought and listened to.