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Archived: Stoke Green Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 July 2016

The inspection took place on 14 June 2016 and was announced. Stoke Green provides care and accommodation for up to 9 people with learning disabilities. At the time of our visit 4 people lived at the home. Accommodation was provided in a large detached house in a quiet residential street.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough suitably trained staff to keep people safe. They had received training to ensure they understood their responsibilities to report any observed or suspected abuse.

Detailed risk assessments and management plans were in place to manage the identified risks. Staff were knowledgeable about the risks associated with peoples care and support. Medicines were managed safely so people received their medication as prescribed.

New staff received an induction and recruitment checks were carried out prior to staff starting work at the home to make sure they were suitable for employment.

Staff understood their responsibilities under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS) to ensure people were looked after in a way that did not inappropriately restrict their freedom.

The home had a friendly and relaxed atmosphere. Staff told us they enjoyed working there. We saw staff were patient, responsive to people's needs and had good knowledge of how they preferred their support to be provided. Staff respected and understood people's need for privacy and promoted their independence.

People chose to take part in daily activities in the home and their local community.

People were involved in menu planning and their nutritional needs were met.

People were supported to maintain their health and well-being and the staff maintained relationships with health professionals.

People and their relatives knew how to make a complaint. A system was in place to manage complaints received about the service.

Staff had a good understanding of their responsibilities and staff felt supported by the provider's management team.

Effective systems to monitor the quality of the service and make any necessary improvements were in place. The views of people, their relatives and the staff were sought and listened to.

Inspection areas

Safe

Good

Updated 29 July 2016

The service was safe.

People told us they felt safe. There were sufficient numbers of suitable staff to keep people safe. Staff understood how to protect people from avoidable harm and abuse and had a good understanding of the risks associated with people's care. People received their medicines as prescribed from trained staff who understood how to administer medicines safely.

Effective

Good

Updated 29 July 2016

The service was effective.

Staff completed induction and training so they had the skills they needed to effectively meet the needs of people at the home.

When people could not make decisions for themselves, people's rights were protected; important decisions were made in their 'best interests' in consultation with health professionals. People were provided with a wide variety of food which they enjoyed and met their nutritional needs. People were supported to access healthcare services to maintain their health and wellbeing.

Caring

Good

Updated 29 July 2016

The service was caring.

Staff were caring in their approach and interacted well with people. Care and support was provided by staff who had a good knowledge of people's needs and how people wanted their care and support to be provided. There were positive relationships between the people living in the home and the staff supporting them. People's privacy was respected and staff promoted people's independence and dignity.

Responsive

Good

Updated 29 July 2016

The service was responsive.

People were supported to make choices by staff who understood their communication needs. Care records were detailed and reflected people's needs and choices so staff could meet these in the way people preferred. People were supported and encouraged to take part in a wide range of activities that met their individual needs and wishes. People and their relatives knew how to make a complaint if they wished to do so.

Well-led

Good

Updated 29 July 2016

The service was well-led.

People and the staff spoke positively about the provider's management team. There was clear leadership of the service. Staff felt supported and listened to by the managers. The views of people, their relatives and the staff about the service were sought and listened to. Effective quality assurance systems were in place to review the quality and safety of the service provided.