Beechwood Place Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and decided, in partnership with people, how to respond to changes in their needs. Care plans were personalised and included information about people's histories, preferences, routines, interests, aspirations and goals. One person's care evolved from respite support into a permanent placement based on their wishes and improved wellbeing. These outcomes demonstrated care was planned around what mattered most to people.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Electronic care records combined assessments, daily records, specialist input, hospital passports and healthcare information to support coordinated care. Staff worked closely with GPs, Parkinson's specialists, learning disability services, therapists and dietitians to help ensure people's changing needs continued to be met.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Care records contained detailed guidance to support communication, decision-making and understanding of people's care needs, including visual information for people living with a learning disability. One person had a dedicated profile using pictures and prompts to support choices, routines, healthcare interventions and daily wellbeing. New residents also received a comprehensive welcome pack containing information about life in the home, available services and how to provide feedback.

The provider made it easy for people to share feedback, raise concerns and be involved in decisions about their care and support. Resident meetings, care reviews, surveys and regular discussions with relatives enabled people to influence both individual care and service development. Feedback gathered through resident and relative satisfaction reviews was positive and included actions taken in response to suggestions and comments received. Relatives told us, “Communication was good and that they felt involved in decisions affecting their family members.”

The provider made sure people could access the care, support and treatment they needed when they needed it. Leaders recognised barriers created by the rural location and worked with local taxi providers, community transport services and additional staff support to help people attend appointments and access community opportunities. Care records evidenced timely referrals to healthcare professionals when concerns were identified, including support from dietitians, Parkinson's specialists and learning disability services. These arrangements helped people receive care, treatment and support without avoidable delay.

Staff and leaders actively listened to information about people who were more likely to experience inequality in experiences or outcomes and tailored care and support in response. People living with dementia, Parkinson's disease and learning disabilities received personalised care plans, specialist support and activities designed around their individual abilities and preferences. Staff completed learning disability training and demonstrated an understanding of how to reduce social isolation and promote inclusion. One person with a learning disability was supported through personalised communication tools and community links to encourage participation and wellbeing.

People were supported to plan for important life changes so they could make informed decisions about their future, including at the end of their lives. Care plans included advance care planning information covering preferred place of care, future treatment wishes, cultural and religious needs and symptom management. Records showed discussions involved people, relatives and healthcare professionals where appropriate and were reviewed to ensure information remained current. One person was being supported to work towards their goal of returning home, demonstrating future planning centred on outcomes important to the individual.