Beechwood Place Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. During the assessment, staff were observed interacting positively with people, providing reassurance, encouragement and support in a warm and respectful manner. One resident told us they "love living here" and described staff as supportive and caring. Relatives consistently spoke positively about the kindness of staff and their confidence in the care provided.

The provider treated people as individuals and made sure people's care, support and treatment met their needs and preferences. Care plans contained detailed information about people's life histories, routines, interests, relationships, communication preferences and what mattered most to them. Staff supported one married couple to continue living together within the home, later moving them into shared accommodation in line with their wishes and maintaining a relationship that remained central to their wellbeing. Relatives described the home as, “welcoming and focused on what was important to people”.

The provider promoted people's independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care records included information about people's abilities, preferred routines and how staff should support them to remain as independent as possible. We observed people making choices about how they spent their day and participating in activities that reflected their interests and preferences.

The provider listened to and understood people's needs, views and wishes. Care plans and daily records provided staff with up-to-date information about people's health, wellbeing, communication and support needs, enabling responsive care. During the assessment, staff were observed providing reassurance, companionship and practical support, responding promptly when people required assistance. A relative told us, “Staff quickly recognised and responded to changes in their family member's mood or presentation to ensure their needs continued to be met.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff received regular supervision, competency assessments, appraisals and opportunities for professional development, supported by a range of staff wellbeing initiatives. Staff spoke positively about the support available from managers and colleagues and described a strong team culture within the home. Stable staffing, positive staff feedback and ongoing investment in wellbeing helped support consistent care and positive outcomes for people.