Regent Street Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first rated inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service did not always treat people with kindness, empathy and compassion, or respect their privacy and dignity. Arrangements were in place to promote patients’ privacy. We observed consultation at one clinic was not private as the room was left open throughout, including a consultation where patient was asked about HIV status.

Feedback received by CQC prior to assessment raised concerns about costs not being explained clearly prior to being seen; provider reviewed similar feedback and discussed with relevant staff about how to improve communications around costs.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

Regent Street Clinic is an independent health service. They are a provider of private health services which include travel vaccinations, remote GP consultations, sexual health, health screening, hayfever treatment, aesthetics, medicals, occupational health and counselling services. The service does not see people on an ongoing basis for their care and treatment. This quality statement is not relevant for this service.

Regent Street Clinic is an independent health service. They are a provider of private health services which include travel vaccinations, remote GP consultations, sexual health, health screening, hayfever treatment, aesthetics, medicals, occupational health and counselling services. The service does not see people on an ongoing basis for their care and treatment, or people acutely unwell who require urgent care. This quality statement is not relevant for this service.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke with told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working. Staff reported being supported if they were struggling at work.