Updated 29 July 2025
Hillbeck Residential Care Home provides care and support for older people, some of whom may be living with dementia. Some people also have physical disabilities. We completed this assessment on 8 August 2025. We found 4 repeated breaches of the legal regulations in relation to safeguarding people from abuse, safe care and treatment including the management of medicines, the competency of staff and poor governance. The management of risks was not robust which placed people at risk. Incidents were not analysed to look for themes and trends. Safeguarding concerns were not always being reported by leaders and staff. Staff were not competent in their delivery of care and supervisions were not effective in addressing poor performance. Staff did not always feel supported or listened to. Leaders failed to ensure the robust oversight of people’s care and staff conduct.
There were elements to the management of risks around people’s care that had improved particularly around oral health. The deployment of staff had improved since the last inspection.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded. This service will remain in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.