Puretouch Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This was the 1st assessment since being registered on 6 March 2023. At this assessment the rating is good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care and treatment was made effective by the provider assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were evaluated and assessed by the provider. The provider processes supported them to identify if they could be met and how. The provider carried out assessments with people, and their relatives which were comprehensive, to ensure they met people’s current needs. The assessments informed care plans that were up-to-date, regularly reviewed, and updated so staff understood people’s current needs. Any required adjustments were made accordingly.

People’s care and treatment was planned and delivered with them, by the provider. This included what was important and mattered to them, in line with legislation and current evidence-based good practice and standards. The systems in place ensured that staff were kept up to date with national legislation, evidence-based good practice, new innovations, and required standards.

The provider’s processes enabled the service and its staff to engage with relevant healthcare professionals, and other organisations within the community that may be able to meet people’s needs that fall outside the agreed care package. This provided joined up, linked care and support for people.

People were supported, by the provider to manage their health and wellbeing to maximise their independence, choice and control. People were enabled by staff to live healthier lives and where possible, reduce their future needs for care and support. The processes in place enabled the service to keep track of people’s health, update care plans, and inform healthcare professionals of required changes.

People’s care and treatment were routinely monitored by the provider to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both health expectations and the expectations of people themselves. The processes included assessments carried out prior to people receiving a service, and care plans that were comprehensive, and identified people’s care and support needs. The monitoring processes regularly updated care plans with fresh information that identified areas of care that required refocusing, and the care package to be adjusted.

People were informed about their rights by the provider, including consent and they were respected when person-centred care and treatment was delivered. There were systems and processes to ensure that people and their representatives understood the care and treatment being offered or recommended. Consent to care and treatment was recorded in people’s care plans by themselves if they had been assessed as having capacity to do so or by people appointed to make decisions on their behalf.