Puretouch Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This was the 1st assessment since being registered on 6 March 2023. At this assessment the rating is good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. Staff also treated their colleagues with kindness and respect. A relative told us, “I can leave [Person using the service] in the knowledge they are safe with the carers [Staff].”

People were treated by the provider as individuals, and they made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were enabled by the provider’s processes and systems to be recognised as unique, and care was delivered accordingly. Monitoring and feedback systems identified if this was taking place by tracking if person centred care was being provided.

People were treated by the provider as individuals, and they made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were enabled by the provider’s processes and systems to be recognised as unique, and care was delivered accordingly. Monitoring and feedback systems identified if this was taking place by tracking if person centred care was being provided.

People’s needs, views and wishes were listened to and understood by the provider. Their needs were responded to in the moment and staff acted upon them to minimise any discomfort, concern or distress. Staff said they knew the people they provided a service for well, and were aware of when they needed to contact relatives or the office.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they were happy working for the service, and received good support from the management team, who operated an open door policy, and made themselves available. There were effective systems, counter checks, and policies and procedures in place to promote and enable staff well-being, which were accessible to them.