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Eden Supported Services Good

Inspection Summary

Overall summary & rating


Updated 17 October 2019

Eden Supported Services is a small residential care home providing personal and nursing care to three people with learning disabilities aged 18 to 65 at the time of the inspection. The service can support up to four people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People were safe in the service. Staff understood how to protect people from abuse. Each person had a risk assessment, which identified possible risks and how to manage them. The service provided enough staff, who were properly recruited, trained, supervised and supported to ensure people received safe care.

Medicines were managed safely ensuring people received their medicines as prescribed by their doctors. Incidents and accidents were monitored, reviewed and learnt from to ensure people were safe.

All parts of the service were clean and staff had attended training in infection control. Staff audited aspects of health and safety at the service to ensure the facilities and equipment were maintained and safe to use.

Relatives told us staff were caring and knew what they were doing. They told us staff ensured people's privacy and dignity was respected.

People enjoyed meals of their choice. However, improvements were required to include more varieties to reflect people's culture and preferences.

Staff supported people to access healthcare. They also provided activities, which ensured people engaged within and outside the care home.

People benefited from care plans, which were person-centred and reviewed regularly. People's relatives were involved and people were supported and encouraged to make decisions about their care. They were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff understood equality and diversity. They knew discrimination of any kind was not acceptable. People's communication needs were recorded and staff had experience and knowledge of how to communicate with people effectively. There was a complaints policy in place and relatives told us they knew how to make a complaint.

Relatives were complimentary about staff and management of the service. They had opportunities to give feedback to ensure their views were considered in the service's quality assurance system. Regular audits of various aspects of the service were undertaken.

Rating at last inspection

At the last inspection the service was rated Good (report published on 21 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 October 2019

The service was safe.

Details are in our safe findings below.



Updated 17 October 2019

The service was effective.

Details are in our effective findings below.



Updated 17 October 2019

The service was caring.

Details are in our caring findings below.



Updated 17 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 17 October 2019

The service was well-led.

Details are in our well=led findings below.