Joyous Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff provided person-centred care which met people’s needs and preferences. People using the service and their relatives told us they were involved in planning care. A relative explained, “It is a combination of our views and staff. We agree on things, and we involve [person].”

A staff member said, “I find it rewarding working with people with a learning disability. I recognise their individuality and strengths.”

Staff worked in collaboration with external health and social care professionals. They shared information to ensure people received continuity of care. Staff worked alongside another agency to provide care for 1 person. They worked together to make sure any concerns and good practice were shared.

Joyous Limited provided information in a format people could understand and found helpful. People using the service and their relatives explained they had copies of care plans and guidance. Managers had assessed people’s communication needs. Staff supported 1 person using a combination of pictures, sign language and simple words. They understood how the person communicated and how to present information in a meaningful way. The person’s relative told us this was well managed, and the person was well informed.

The provider found ways to listen to and involve people. People using the service and their relatives were involved in planning and reviewing care. A relative told us, “We all work in partnership.” Managers told us they had daily contact with people and their relatives and were able to answer any queries they had.

There was a suitable complaints procedure. People using the service and relatives knew how to speak up if they had concerns.

Staff supported people to access the services they needed. For example, attending medical appointments and accessing a range of social activities. Staff planned a holiday for 1 person. They had researched a suitable destination and accommodation to help make sure the person would get the most out of their experience. Staff supported people to celebrate their birthdays and special events. Including arranging and facilitating a party for 1 person, inviting their family and friends.

Managers assessed and planned for people’s diverse needs. They made sure barriers to providing care were identified and mitigated. Staff liaised with people and their families to make sure they felt their needs were being met. Staff undertook training to understand about equality and diversity.

Managers and staff helped people plan for the future. They asked them about their wishes for future care and objectives they wanted to achieve. Staff provided care which helped people work towards these objectives.

At the time of our assessment, no one using the service was being cared for at the end of their lives. Staff had undertaken training about providing end of life care. The registered manager was a nurse who specialised in meeting complex health care needs. They told us they were liaising with local hospitals and were able to provide support and care for people being discharged with nursing needs.