Your Priority Healthcare Limited

Date of assessment: 13 to 23 April 2026. Your Priority Healthcare Limited is a domiciliary care agency providing personal care to adults of all ages who may be living with dementia, a sensory impairment, a physical disability or a mental health condition. We inspected this service to assess whether improvements have been made since our last inspection where we rated the service inadequate and placed it into special measures. We also imposed conditions on the provider’s registration. This meant the provider had to seek the permission of the Care Quality Commission (CQC) to provide care to any new service users and submit a monthly progress report relating to the widespread concerns found at the last inspection. This inspection found improvements meaning the service is no longer in special measures. We found that the previous breaches relating to safe care and treatment, consent, fit and proper persons employed, and governance had been met due to improvements made. Conditions imposed on the provider’s registration will be removed. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of our assessment, 21 people were receiving the regulated activity of personal care.

The service had worked hard to make improvements since our last inspection in May 2025, and this had been successful in improving the quality of the care people received. Whilst we still found some shortfalls, overall, we found people received safe and effective care that met their needs and made them feel valued. Staff were happy in their roles and felt supported. The governance system in place, whilst requiring further development, had helped to monitor and assess the service and drive improvement. We found the new manager to be knowledgeable, caring, and passionate in continuing to enhance people’s experiences.

The service has been in special measures since 24 June 2025. The provider demonstrated improvements have been made. The service is no longer rated inadequate overall or in any key questions. Therefore, the service is no longer in special measures.

Date of assessment: 5 May to 20 May 2025. The service is a domiciliary care agency providing care to older people, younger adults, and people living with dementia, a mental health condition, a physical disability or a sensory impairment living in their own homes. This inspection found the provider to be in breach of four legal regulations relating to safe care and treatment, the need for consent, fit and proper persons employed and governance.

The provider did not have an effective quality assurance and governance system in place and this had resulted in shortfalls that placed the people who used the service at risk of harm. Whilst the two people using the service at the commencement of the assessment had not experienced any harm, systems were not robust enough to fully protect people from the risk of harm. Not all risks to people had been identified and mitigated, and where risks had been identified, the management of them was poor. Care plans did not demonstrate people received person-centred care and they did not contain enough information for staff to be able to provide care and support that was safe, consistent and effective.

The provider had not made every effort to gather all the available information to confirm that employed staff were of good character and had a right to work in the UK. Whilst we found no evidence to the contrary, the provider had not completed full checks to assure themselves.

The provider’s governance system was not robust enough and failed to identify the shortfalls found at this inspection. For example, where quality audits had been completed, these failed to demonstrate they were meaningful and effective. Some aspects of the service, such as care plans and medicines, were not audited.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.