21 and 22 October 2015
During a routine inspection
This inspection took place on 21st and 22nd October 2015 and was unannounced. Oriel Care Home Limited provides accommodation for up to 29 people who require personal care. They also provide a domiciliary service to people who live in their own home. On the day of our inspection there were 28 people living at the care home and two people were being supported to live independently in the community.
There was a registered manager in post and she was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People in both services were positive about the care they received and they all told us they felt safe. People told us that staff knew them well and supported them in their preferred way. We saw that staff had developed a good rapport with people who uses the services. People that lived in the care home commented on the homely atmosphere within the home.
The staff had a clear awareness and understanding of potential abuse and knew how to protect people from the risk of harm. There was enough skilled and experienced staff to meet people’s needs in both services. Staff was recruited in a safe way which ensured they were of a good character to work with people who used these services.
Risk assessments and care plans had been developed with the involvement of people. Staff had the relevant information on how to minimise identified risks to ensure people were supported in a safe way. People had equipment in place when this was needed, so that staff could assist them safely.
The manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff knew about people’s individual capacity to make decisions and supported people to make their own decisions.
People were treated with kindness, compassion and respect and staff promoted people’s independence and right to privacy. People were supported to maintain good health; we saw that staff alerted health care professionals if they had any concerns about their health. People knew how to make a complaint and were confident that their complaint would be fully investigated and action taken if necessary.
People described the management team of the home as approachable and they said they felt the services were well managed. Arrangements were in place to assess and monitor the quality of the services, so that actions could be put in place to drive improvement. The management of the service was open and transparent.