Archived: Oriel Care Home Limited

Updated 29 December 2015

‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This inspection took place on 21and 22 October 2015 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to our inspection we looked at the information we held about the service. This included the notifications that the provider had sent us about incidents at the service and information we had received from the public. We also contacted the local authority who monitor and commission services, for information they held about the service.

We spoke with three people who lived at the home, both the people who lived in the community, three visitors, the registered manager, seven care staff and the cook, and the managing director. We looked at the care records for eight people. We looked at the way people’s medicines were managed, three recruitment files, staff training records and the manager’s quality monitoring audits. We did this to gain people’s views about the care and to check that standards were being met.

Updated 29 December 2015

This inspection took place on 21st and 22nd October 2015 and was unannounced. Oriel Care Home Limited provides accommodation for up to 29 people who require personal care. They also provide a domiciliary service to people who live in their own home. On the day of our inspection there were 28 people living at the care home and two people were being supported to live independently in the community.

There was a registered manager in post and she was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People in both services were positive about the care they received and they all told us they felt safe. People told us that staff knew them well and supported them in their preferred way. We saw that staff had developed a good rapport with people who uses the services. People that lived in the care home commented on the homely atmosphere within the home.

The staff had a clear awareness and understanding of potential abuse and knew how to protect people from the risk of harm. There was enough skilled and experienced staff to meet people’s needs in both services. Staff was recruited in a safe way which ensured they were of a good character to work with people who used these services.

Risk assessments and care plans had been developed with the involvement of people. Staff had the relevant information on how to minimise identified risks to ensure people were supported in a safe way. People had equipment in place when this was needed, so that staff could assist them safely.

The manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff knew about people’s individual capacity to make decisions and supported people to make their own decisions.

People were treated with kindness, compassion and respect and staff promoted people’s independence and right to privacy. People were supported to maintain good health; we saw that staff alerted health care professionals if they had any concerns about their health. People knew how to make a complaint and were confident that their complaint would be fully investigated and action taken if necessary.

People described the management team of the home as approachable and they said they felt the services were well managed. Arrangements were in place to assess and monitor the quality of the services, so that actions could be put in place to drive improvement. The management of the service was open and transparent.