Care 4 U Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Records evidenced that when required the service recorded advice from health and social care partners, and kept people and relatives informed of any changes to care and treatment plans. Care plans were made in partnership with people and their relatives.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Care plans contained information about people’s health needs, any appointee arrangements and information from professionals. Staff and managers knew who to contact if advice, support or referrals were needed to partner agencies.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The service had moved over onto an electronic care planning system. People and relatives were able to access the system if this was their preference. Hard copies of care plans were also available in people’s homes. The service provided a handbook to people at the commencement of care which included information about the service and how to make contact.

The provider made it easy for people to share feedback and ideas about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Records evidenced that the service had recently surveyed people who received care and support to request their feedback on care. Where people had made suggestions, changes were implemented and recorded.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Records evidenced that when required staff and managers referred people to health and social care services if they needed support to do this.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and their relatives were involved in the care planning process and had the opportunity to say what was important to them and what level of support they wished to receive. Where people preferred to be as independent as possible, this was respected. A relative told us, “[My relative] likes to be independent, the carer supports this and does not interfere.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were given the opportunity to discuss and record their future plans should they wish to do so. The service was not currently supporting anyone who was receiving end of life care but had suitable processes, training and contacts with health professionals to support them to do so.