- Homecare service
Care 4 U Care Limited
Assessment report published 14 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 26 February 2026 to 17 March 2026. This service is a domiciliary care service registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 30 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
The service had a targeted inspection in December 2025 and was previously rated requires improvement overall, with a breach of regulation 17 relating to good governance. At this inspection some improvements were identified in relation to record keeping however concerns were also identified in relation to safeguarding and managing complaints. The service remains in breach of regulation 17, a breach of regulation 13 in relation to safeguarding was identified, the service has been rated requires improvement overall.
CQC could not be assured that recruitment was always completed safely, as some gaps in recruitment records were found. Although steps were taken following the assessment to mitigate the risks associated with this, processes in place at the service had not been effective in preventing issues arising.
Safeguarding concerns were not reported in line with current expectations and investigations and complaints handling were not completed in line with the providers processes.
Risks associated with infection control and the care environment were well managed. Medicines were manged safely and records relating to medicines were regularly monitored.
People and their relatives were involved in creating care plans, these were clearly documented and reviewed when required. Staff understood how to seek consent from people prior to providing care and care records evidenced the service understood how to work within the principles of the Mental Capacity Act (2005).
Although the services record keeping practices had improved from the last inspection, there remained areas for improvement. Roles and responsibilities within the management team were not always clear, complaints were not well managed, and the provider had failed to refer a safeguarding incident to the Local Authority safeguarding team and CQC in line with expectations.
People's experience of this service
Peoples feedback about the service was generally positive. People and their relatives told us they felt the service was safe and staff knew them well. People told us, “Yes, I do feel safe” and “They know me well, I’ve been with them years.” People felt it was easy to contact staff in the office if they had issues, however some people told us they were unsure who was managing the service. People told us, “I get on well with the manager” and “I have no idea who the manager is.” People commented positively about the services flexibility when it came to call times, a relatives told us, “You just ring and let them know if anything needs to change, and they sort it out, they were very good.” Where people had needed to raise concerns, issues were raised regarding the responsiveness of the service. A relative told us, “The management lacks structure, my emails were not responded to until I complained.”