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Archived: Timberdine Nursing and Rehabilitation Unit Good

The provider of this service changed - see new profile


Inspection carried out on 18 August 2015

During a routine inspection

The inspection was unannounced and took place on 18 and 19 August 2015.

There were 36 people receiving rehabilitation at the unit on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us they felt safe and well cared for and staff were able to demonstrate they had sufficient knowledge and skills to carry out their roles effectively and to ensure people who used the service were safe.

People were cared for by staff that demonstrated knowledge of the different types of potential abuse to people and how to respond to actual or suspected abuse.

People told us their needs were met promptly and staff said that sufficient staff numbers enabled them to meet people’s needs and perform their roles effectively.

The registered manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty. These safeguards can only be used when a person lacks the mental capacity to make certain decisions and there is no other way of supporting the person safely.

People were positive was about the food they received. People accessed other healthcare professionals such as GP’s, occupational therapists and physiotherapists to aid their rehabilitation.

People using the service were positive in their feedback about the service. People were involved in making decisions about their care and treatment. People said their privacy and dignity was maintained and we made observations that supported this.

People received care that met their individual needs. People were encouraged to express their views and give feedback about their time at the service. People said staff listened to them and they felt confident they could raise any issues should the need arise.

Staff spoke highly of the management team and felt supported. Staff and external health professionals told us the culture of the home was positive and spoke highly of the teamwork within the service. The quality of service provision and care was continually monitored and actions taken where required.

The service is certified to the Customer Service Excellence Standard. This is an externally assessed standard looking at customer-focused change within an organisation.

Inspection carried out on 30 July 2013

During a routine inspection

We spoke with four people who used the service and a relative of a person who used the service. We spoke with specialist staff such as a social worker, a physiotherapist and a speech and language therapist. We also spoke with two care staff

We spoke with people who used the service and told us they were happy with the care and support they received. One person told us: "I couldn't ask for anything better�. Another person we spoke with said: �Everyone has been kind and helpful�.

Consent had been obtained from people before care and treatment had been provided. Alternative arrangements had been made to support people who were unable to consent to their treatment or support. Staff told us they: "Always ask people before I do something�.

Staff knew about the needs of the people they were caring for. We looked at care plans and found that these contained guidance for staff on how to meet people�s needs. We saw that people's needs were reviewed regularly.

People were cared for in a safe environment. The premises were suitable for people who had limited mobility and people were able to access all parts of the home and garden.

The provider had a system in place that made sure care workers who had been recruited, had the required documents and checks in place to protect people.

People knew how to make a complaint and felt supported in that process.

Inspection carried out on 6 December 2012

During a routine inspection

Since this inspection was carried out this service has changed its registered name with CQC to Timberdine Nursing and Rehabilitation Unit.

33 people were receiving services at the home when we visited. We talked with four of them as well as two visitors. We also spoke with the registered manager and two staff.

The people that we spoke with told us that they were happy with the home and the staff. One person told us, �I couldn�t have had better treatment in a private home.� Another said,�It�s one of the nicest places I�ve ever seen.�

One of the visitors said, �We�re well impressed. They�re polite, helpful, friendly and attentive.�

Staff knew about the needs of the people they were caring for. We looked at care plans for four people and found that these contained guidance for staff on how to meet their needs. We saw that people�s needs were reviewed regularly.

People told us that they felt safe living at the home and knew who to speak to if they had any concerns. Staff had been trained how to recognise signs of abuse and knew how to report concerns.

We saw that staff were supported to be trained to an appropriate standard. We looked at records which showed that the provider was regularly monitoring the quality of its service.

Reports under our old system of regulation (including those from before CQC was created)