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Archived: Timberdine Nursing and Rehabilitation Unit Good

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Inspection Summary


Overall summary & rating

Good

Updated 7 October 2015

The inspection was unannounced and took place on 18 and 19 August 2015.

There were 36 people receiving rehabilitation at the unit on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us they felt safe and well cared for and staff were able to demonstrate they had sufficient knowledge and skills to carry out their roles effectively and to ensure people who used the service were safe.

People were cared for by staff that demonstrated knowledge of the different types of potential abuse to people and how to respond to actual or suspected abuse.

People told us their needs were met promptly and staff said that sufficient staff numbers enabled them to meet people’s needs and perform their roles effectively.

The registered manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty. These safeguards can only be used when a person lacks the mental capacity to make certain decisions and there is no other way of supporting the person safely.

People were positive was about the food they received. People accessed other healthcare professionals such as GP’s, occupational therapists and physiotherapists to aid their rehabilitation.

People using the service were positive in their feedback about the service. People were involved in making decisions about their care and treatment. People said their privacy and dignity was maintained and we made observations that supported this.

People received care that met their individual needs. People were encouraged to express their views and give feedback about their time at the service. People said staff listened to them and they felt confident they could raise any issues should the need arise.

Staff spoke highly of the management team and felt supported. Staff and external health professionals told us the culture of the home was positive and spoke highly of the teamwork within the service. The quality of service provision and care was continually monitored and actions taken where required.

The service is certified to the Customer Service Excellence Standard. This is an externally assessed standard looking at customer-focused change within an organisation.

Inspection areas

Safe

Good

Updated 7 October 2015

The service was safe.

People received care from staff who they felt safe with. Staff supported people to manage any risks identified to help them become more independent and enabled people to take their medicines when they needed them.

Effective

Good

Updated 7 October 2015

The service was effective.

People were supported by staff who received training and on-going support to enable them to provide good quality support.

People’s nutritional needs were met. The menus we saw offered variety and choice.

Caring

Good

Updated 7 October 2015

The service was caring.

People said they liked the care staff who supported them.

People received care that met their needs. Staff provided care that took account of people’s individual needs and preferences and offered people choices.

Responsive

Good

Updated 7 October 2015

The service was responsive.

People received care which met their needs and when they needed it.

People were involved in decisions throughout their care and treatment.

Well-led

Good

Updated 7 October 2015

The service was well-led.

People were cared for by staff that felt supported by the management team.

The management team had systems in place to check and improve the quality of the service provided and take actions where required.