Radis Community Care (Diamond Court) Also known as Diamond Court Extra Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager and staff knew people well and they ensured people were the centre of their care and support. People’s care plans were comprehensive and gave individual bespoke information about how staff were to support the person with their daily routines. Care plans contained people’s personal histories, interests, hobbies and if they had an occupation, if the person had been married and any future aspirations. People’s choice and wishes were documented within their care plan and staff respected and promoted people making decisions about their care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were encouraged to attend social clubs and other activities within the assisted living complex. Care plans explored the person’s wishes such as if they had a personal preference of being supported by a male or female care staff and how they liked to be addressed. People’s care plans confirmed how the person wanted to have their care provided exploring and respecting any protected characteristics.

The provider was able to provide appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider’s information response (PIR) for the service confirmed they could provide information in formats that were tailored to individual needs. People’s care plans and other information could be provided in alternative formats such as large print and braille. Information could also be provided to staff in an alternative format if needed. The registered manager and team leaders were also accessible to people should people need to raise or discuss anything with them.

The provider sought improvements about the care and support provided to people. This was through providing feedback, compliments and through a complaint’s procedure. For example, the provider sought people’s views through care plan reviews and customer satisfaction surveys. Staff involved people in decisions about their care. People felt able to raise complaints with the registered manager and team leaders and people were happy with the care provided. The service had a complaints log which confirmed the details of any complaint raised including any actions and outcomes. Various compliments had been received by the service on the care and support provided to people. For example, people felt supported by staff who respected them and who provided them with good care. People’s views of the service were last sought through customer satisfaction surveys in 2024. Feedback from people was positive and all were happy with their care and support.

The registered manager made sure that people could access the care, support and treatment they needed. People were supported by staff who had received training in equality and diversity and who had a good understanding of how to support people respecting their individual choices. One member of staff told us, “We give people choice. We ask them what help they would like today.” Care plans contained important information about the person such as if the person had any religious beliefs or how they wished to be addressed.

Staff and the registered manager ensured people were supported with care that was individual and responsive to their needs. Staff knew people well and care plans were detailed providing information on how the person wished to be supported. Staff were provided with individual training so they could support people with their catheter care, stoma care and any nutritional needs they might have.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s care plans explored people’s wishes including if they had made any future plans such as funeral arrangements. Other important information was in people’s care plans such as if they had a “Do not attempt cardiopulmonary resuscitation” (DNACPR) decision.