Radis Community Care (Diamond Court) Also known as Diamond Court Extra Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt supported by staff who were kind and caring and who treated them with privacy and dignity. Comments from people included, “They’re all nice”, “They’re lovely” and “They are very caring and good. They’re respectful.” Staff were able to give examples of how they supported people with their privacy and dignity. This included, “Not talking about others to people” and “Closing the curtains, covering the person with a towel whist supporting with personal care and knocking before you enter someone’s apartment."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans were individual and contained important information about the person such as any religious or cultural needs. Staff knew people well and people felt supported by staff who were respectful. One person told us, “They respect me and I’m happy with the care.”

People were supported by staff who promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans confirmed their wishes around how to provide them with their care and support. Details of how to support the person with their visit was documented so staff knew what support to provide the person with. Staff knew people well including their individual needs and preferences. They gave examples of how they promoted people’s choice, such as what they might like to eat and support with washing and dressing. Staff encouraged people to remain independent and they promoted this through giving people choice such as to wash their face and hands themselves. People felt staff gave them choice. One person told us, “Staff give me choice with my meals.”

The registered manager knew people and their individual needs and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager confirmed they could provide care and support flexibility to people’s changing needs. People felt they got good care and support. They told us, “Very good care” and “Happy with the support.” Staff were available within the building should people need support in between their care. Where people raised queries with us, we fed this back to the registered manager so they could follow this up with people. We will review the registered manager’s response with any actions they have taken following this feedback.

The registered manager cared about and promoted staff well-being so staff could deliver person centred care. Staff were supported with flexible working arrangements. This included staff providing their availability to work over a 2 -week period. Staff felt supported by the registered manager and team leaders and all staff felt able to raise any concerns with the management of the service. Staff had a system to raise any concerns from the previous staff on duty. Staff had team meetings although they felt these could be more regular. Staff had last had a team meeting in February 2025. We shared this feedback with the registered manager.