Radis Community Care (Diamond Court) Also known as Diamond Court Extra Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager ensured people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plan reviews were undertaken regularly and when people’s needs changed. People had the opportunity to provide feedback about their care and support through a support plan review meeting. This was an opportunity to review the quality of the service provided, if the support was still needed and if there were any changes required. The registered manager confirmed they were able to provide some flexibility with the care and support provided by the service. This included increasing and decreasing the care someone might need. Care plans contained comprehensive and important information about the person such as if the person had any health conditions, allergies, if they used a hearing aid or wore glasses and any life histories such as occupation, hobbies and interests.

The registered manager planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans provided staff with information such as if people had any nutrition and hydration needs. This included if they enjoyed any particular foods and drinks and if they used any equipment such as specialist cutlery and plates. People could have their lunch in their apartment, or an alternative provision was also available to people who wished to have their lunch in the bistro area of the building.

The registered manager liaised and worked in partnership with people and professionals to ensure people got the best care and service possible. Staff and the registered manager knew people well and they raised referrals when required. During our inspection, we observed staff liaising with each other around contacting professionals to ensure people were supported when their needs changed. Some people raised with us they would like the registered manager to contact them. We shared this information with the registered manager so they could take any action necessary with this.

People were supported by staff to manage their health and well-being to maximise their independence, choice and control. People had opportunities to be part of activities available within the assisted living complex. This included bingo and darts. The registered manager and staff supported people to live healthier lives. If needed, they confirmed they were able to provide a flexible approach to supporting people with their care and support to promote people’s choice and independence. Staff gave examples of where they encouraged people’s independence providing them with opportunities to complete aspects of their care routine such as washing themselves. Care plans also confirmed where staff promoted people’s independence such as leaving them with a hot drink in a flask in between their care visits.

The registered manager undertook regular reviews of people’s care and support to ensure it met people’s outcomes. For example, they ensured people’s care plans were person centred to ensure they got the best care and outcomes for them. The registered manager confirmed they could provide care flexibly and this could be increased and decreased as people’s needs changed and if they needed their care and support adjusting in any way.

The registered manager ensured people’s rights around consent were respected and explored as part of delivering person-centred care and support. People were supported by staff who had a good understanding of people’s individual needs and how to support them respecting their wishes. Staff gave examples such as always ensuring people give consent before supporting them with their care and asking people how they would like to be supported.